Consultation Masterclass

This encompasses the following elements:

• Collection of all relevant clinical material to help provide an appropriate treatment plan and to comply with the current onerous regulations.
• Personal interaction and emotional intelligence aspects of consultations which are critical to gaining a patient’s trust in the provision of ethical dental care.
• Collection of metrics and key performance indicators through consultations to ensure improvement from both a clinician and patient experience.

• A suggested structured format for clinicians to take away and modify for their own clinical environment to improve their experience and the experience of their patients and their teams.
• This master class will provide lifelong value to people who attend, to help them to improve their consultation process throughout their practice for them and their colleagues.

• Explore and discuss the relevant clinical material to be collected at dental consultations to provide an excellent and ethical clinical experience for patients.
• Describe and discuss psychological and emotional intelligence aspects of dental consultations when meeting a new patient to ensure patients are comfortable and can trust the clinician as an ethical and honest practitioner.
• Understand the business aspects of dental consultations, the difference between free and paid consultations, and the collection of appropriate key performance indicators to improve consultations moving forward.

• Delegates will be presented with a framework for a dental consultation in their practice to improve the overall experience for dentists, teams, and patients.
• Delegates will explore the aspect of the provision of appropriate informed consent for patients during the dental process.
• Delegates will explore and understand how to deliver the material from the consultations to patients in new and innovative ways moving forward.

GDC CPD outcomes:

• A (Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.)
• B (Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients providing constructive leadership where appropriate.)
• C (Maintenance and development of your knowledge and skills within your field(s) of practice)
• D (Maintenance of skills, behaviours and attitudes which maintain patient confidence in your and the dental professions and put patients’ interests first.)